{"id":99921,"date":"2021-07-04T04:31:06","date_gmt":"2021-07-04T04:31:06","guid":{"rendered":"https:\/\/molti-ecommerce.samarj.com\/?page_id=12946"},"modified":"2024-09-22T16:28:09","modified_gmt":"2024-09-22T16:28:09","slug":"preguntas_frecuentes","status":"publish","type":"page","link":"https:\/\/elturco.es\/tr\/tienda-documentos\/preguntas_frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_color=”#FF1A29″ custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”15px” text_letter_spacing=”1px” header_3_font=”|700|||||||” header_3_text_color=”#ffffff” header_3_font_size=”40px” text_orientation=”center” width=”80%” width_tablet=”89%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|64|64|100|0|0|0.5″ scroll_fade_enable=”on” scroll_fade=”0|68|68|100|0|100%|0%” scroll_blur_enable=”on” scroll_blur=”0|85|85|100|0px|0px|5px” text_font_size_tablet=”” text_font_size_phone=”13px” text_font_size_last_edited=”on|phone” header_3_font_size_tablet=”29px” header_3_font_size_phone=”25px” header_3_font_size_last_edited=”on|phone” header_3_line_height_tablet=”” header_3_line_height_phone=”1.4em” header_3_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Preguntas Frecuentes<\/h3>\n

\u00bfUd. tiene preguntas? No se preocupe, hemos respondido a algunas preguntas muy frecuentes. De esta forma, Ud. no tendr\u00e1 que esperar hasta que se responde por nuestras agentes!<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”20px||-90px||false|false” custom_margin_tablet=”” custom_margin_phone=”20px||-165px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px||false|false” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”display:grid;||grid-template-columns: 1fr 1fr;||grid-gap:20px;”][et_pb_column type=”1_4″ module_class=”molti-faq-1 molti-active-faq” _builder_version=”4.16″ _module_preset=”default” link_option_url=”#getting-started” custom_css_main_element=”cursor:pointer;||transition:.2s ease !important;” global_colors_info=”{}”][et_pb_blurb title=”Empezar” image=”https:\/\/elturco.es\/wp-content\/uploads\/2024\/06\/Molti-Getting-Started-Icon.png” image_icon_width=”50%” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”|600|||||||” header_font_size=”16px” background_color=”#FFFFFF” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|true|true” header_font_size_tablet=”” header_font_size_phone=”11px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”” header_line_height_phone=”1.2em” header_line_height_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”4px” box_shadow_color=”rgba(0,0,0,0.09)” image_max_width=”50%” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ module_class=”molti-faq-2″ _builder_version=”4.16″ _module_preset=”default” link_option_url=”#shipping-orders” custom_css_main_element=”cursor:pointer;||transition:.2s ease !important;” global_colors_info=”{}”][et_pb_blurb title=”Env\u00edo & Pedido” image=”https:\/\/elturco.es\/wp-content\/uploads\/2024\/06\/Molti-Free-Shipping.png” image_icon_width=”50%” content_max_width=”1100px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font=”|600|||||||” header_font_size=”16px” background_color=”#FFFFFF” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|true|true” header_font_size_tablet=”” header_font_size_phone=”10px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”” header_line_height_phone=”1.2em” header_line_height_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”4px” box_shadow_color=”rgba(0,0,0,0.09)” image_max_width=”50%” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ module_class=”molti-faq-3″ _builder_version=”4.16″ _module_preset=”default” link_option_url=”#sales-questions” custom_css_main_element=”cursor:pointer;||transition:.2s ease !important;” global_colors_info=”{}”][et_pb_blurb title=”Pagos” image=”https:\/\/elturco.es\/wp-content\/uploads\/2024\/06\/Molti-Dollar-Symbol.png” image_icon_width=”50%” 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global_colors_info=”{}”][et_pb_blurb title=”Productos & Devoluciones” image=”https:\/\/elturco.es\/wp-content\/uploads\/2024\/06\/Molti-Final-Design.png” image_icon_width=”50%” _builder_version=”4.27.0″ _module_preset=”default” header_level=”h3″ header_font=”|600|||||||” header_font_size=”16px” background_color=”#FFFFFF” text_orientation=”center” custom_margin=”||||false|false” custom_margin_tablet=”” custom_margin_phone=”-20px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”20px|20px|20px|20px|true|true” header_font_size_tablet=”” header_font_size_phone=”11px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”” header_line_height_phone=”1.2em” header_line_height_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”4px” box_shadow_color=”rgba(0,0,0,0.09)” image_max_width=”50%” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”140px|||||” global_colors_info=”{}”][et_pb_row module_class=”molti-faq-1-content” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” header_3_font=”|700|||||||” header_3_font_size=”26px” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Empezar<\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” width=”55%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Aqu\u00ed tiene las preguntas sobre empezar a comprar en elturco.es.<\/p>\n

[\/et_pb_text][et_pb_toggle title=”\u00bfTienen una tienda f\u00edsica?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.25.1″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

No, elturco.es<\/a> solo opera en l\u00ednea.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfTengo que registrar para comprar?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.25.1″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

S\u00ed. Si Ud. quiere comprar productos en elturco.es<\/strong><\/a>, tendr\u00e1 que registrar en nuestro sistema y dar los datos necesarios para el env\u00edo de su pedido.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfC\u00f3mo puedo registrar?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.25.1″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

Ud. puede registrar en elturco.es<\/strong><\/a>, utilizando el bot\u00f3n de Datos de Acceso en el menu superior. Tambi\u00e9n existe la posibilidad de registrar al final del proceso de pedido.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfQu\u00e9 datos tengo que prestar?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.25.1″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

Necesitamos su nombre y apellido(s), su direcci\u00f3n completa y su tel\u00e9fono m\u00f3vil en caso de que tengamos que contactar con Ud. Tambi\u00e9n es necesario un correo electr\u00f3nico para registrar en el sistema.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfPuedo modificar mi informaci\u00f3n de cuenta?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

S\u00ed, puedes editar tu informaci\u00f3n de cuenta desde la secci\u00f3n “Mi Cuenta”.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfQu\u00e9 hago si olvido mi contrase\u00f1a?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Puedes restablecer tu contrase\u00f1a utilizando la opci\u00f3n “Olvid\u00e9 mi contrase\u00f1a” en la p\u00e1gina de inicio de sesi\u00f3n.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfPuedo tener m\u00e1s de una cuenta?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

No, cada usuario debe tener solo una cuenta asociada a su correo electr\u00f3nico.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfC\u00f3mo puedo seguir sus redes sociales?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Puedes seguir a elturco.es<\/a> en sus cuentas de Instagram<\/a>, X<\/a> y Facebook<\/a>.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”molti-faq-2-content” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” header_3_font=”|700|||||||” header_3_font_size=”26px” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Env\u00edo<\/span> & Pedido<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_orientation=”center” width=”55%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Nosotros le enviaremos su pedido una vez est\u00e9 todo correcto. Aqu\u00ed tiene algunas preguntas frecuentes sobre el env\u00edo y el pedido.<\/p>\n

[\/et_pb_text][et_pb_toggle title=”\u00bfCu\u00e1nto cuesta el env\u00edo?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

Los portes se calculan seg\u00fan el peso del pedido, la direcci\u00f3n de env\u00edo y la modalidad de env\u00edo por el sistema de manera autom\u00e1tica. Por eso, necesitamos que introduzca su c\u00f3digo postal como par\u00e1metro para poder calcular el coste.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfC\u00f3mo mand\u00e1is los pedidos?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

Tenemos dos modalidades de env\u00edo; 3 o 5 d\u00edas. Seg\u00fan el pedido el sistema presenta la modalidad apta. Mandamos el pedido por GLS y ellos se encargan de entregarlo.\u00a0<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfCu\u00e1nto tarda en llegar mi pedido?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

El tiempo de entrega var\u00eda seg\u00fan la ubicaci\u00f3n, generalmente entre 3 y 7 d\u00edas h\u00e1biles.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfHacen env\u00edos internacionales?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

S\u00ed, elturco.es realiza env\u00edos internacionales. Trabajamos en Espa\u00f1a y Portugal.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfPuedo rastrear mi pedido?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

S\u00ed. Si quiere seguir su pedido, por favor, contacte<\/a> con nosotros y le facilitaremos el n\u00famero de seguimiento.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfQu\u00e9 sucede si mi pedido llega da\u00f1ado?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Debes comunicarte con el servicio de atenci\u00f3n al cliente<\/a> para gestionar la devoluci\u00f3n o el reemplazo.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfPuedo cancelar mi pedido?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Puedes cancelar tu pedido antes de que sea procesado y enviado.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfQu\u00e9 hago si recibo el producto equivocado?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Debes comunicarte con atenci\u00f3n al cliente<\/a> para resolver el problema.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”molti-faq-3-content” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” header_3_font=”|700|||||||” header_3_font_size=”26px” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Pagos<\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_orientation=”center” width=”55%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Ud. puede realizar los pagos de manera segura con nosotros. Tenemos distintos modalidades de pago para su elecci\u00f3n.<\/p>\n

[\/et_pb_text][et_pb_toggle title=”\u00bfQu\u00e9 m\u00e9todos de pago aceptan?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

Se aceptan pagos con tarjeta de cr\u00e9dito, d\u00e9bito, transferencias bancarias, Bizum y contrareembolso.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfEs seguro pagar en elturco.es?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

S\u00ed, el sitio utiliza protocolos de seguridad para proteger los datos de los usuarios. Nosotros no tenemos registro de sus tarjetas de cr\u00e9dito. Puede mirar nuestro apartado “Compra Segura<\/a>” para m\u00e1s informaci\u00f3n.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfPuedo pagar contrareembolso?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

S\u00ed, puede pagar en esta modalidad sin problema cuando tenga como opci\u00f3n en su proceso de pago.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfOfrecen descuentos o promociones?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

S\u00ed, ocasionalmente hay descuentos disponibles. Puedes aplicar c\u00f3digos promocionales en el carrito de compras.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfPuedo obtener una factura?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

S\u00ed, puedes solicitar una factura. Por favor, pongase en contacto<\/a> con nosotros para solicitarla.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”molti-faq-4-content” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” header_3_font=”|700|||||||” header_3_font_size=”26px” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Productos & Devoluciones<\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_orientation=”center” width=”55%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Tenemos mejores marcas de Turqu\u00eda con los productos de alta calidad. <\/p>\n

[\/et_pb_text][et_pb_toggle title=”\u00bfQu\u00e9 tipo de productos ofrecen?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

elturco.es<\/a> ofrece productos de alimentaci\u00f3n, bebidas, y otros art\u00edculos t\u00edpicos de Turqu\u00eda. Si no encuentra un producto que est\u00e1 buscando, por favor, pongase en contacto<\/a> con nosotros para solicitarlo.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfLos productos son originales?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%”]<\/p>\n

S\u00ed, todos los productos vendidos son de alta calidad y de mejores marcas de Turqu\u00eda.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfC\u00f3mo puedo saber si un producto est\u00e1 disponible?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

La disponibilidad se muestra en la p\u00e1gina del producto.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfQu\u00e9 hago si no encuentro un producto?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Puedes utilizar la funci\u00f3n de b\u00fasqueda o contactar con atenci\u00f3n al cliente<\/a>.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfC\u00f3mo puedo dejar una rese\u00f1a de un producto?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Despu\u00e9s de recibir tu pedido, puedes dejar una rese\u00f1a en la p\u00e1gina del producto.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfPuedo devolver un producto?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

S\u00ed, puede devolver productos dentro del plazo de 14 d\u00edas desde la recepci\u00f3n. Por favor, lea nuestro T\u00e9rminos de Servicio<\/a> para m\u00e1s informaci\u00f3n.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfC\u00f3mo realizo una devoluci\u00f3n?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Debes contactar con el servicio de atenci\u00f3n al cliente<\/a> para recibir instrucciones sobre c\u00f3mo proceder. Por favor, lea nuestro T\u00e9rminos de Servicio<\/a> para m\u00e1s informaci\u00f3n.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfCu\u00e1ndo recibir\u00e9 el reembolso?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

Una vez que el producto sea recibido y revisado, el reembolso ser\u00e1 procesado en un plazo de 7 d\u00edas.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”\u00bfQui\u00e9n cubre los gastos de devoluci\u00f3n?” open_toggle_text_color=”#ff8057″ icon_color=”rgba(0,0,0,0.18)” use_icon_font_size=”on” icon_font_size=”20px” open_icon_color=”rgba(0,0,0,0.18)” open_use_icon_font_size=”on” open_icon_font_size=”20px” module_class=”molti-faq” _builder_version=”4.16″ title_text_color=”rgba(0,0,0,0.45)” title_font=”|600|||||||” title_line_height=”1.2em” background_color=”#ffffff” width=”65%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||15px||false|false” title_font_size_tablet=”” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”5px” box_shadow_color=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}” transform_styles__hover_enabled=”on|desktop” box_shadow_blur__hover_enabled=”off|desktop” box_shadow_blur__hover=”15px” box_shadow_vertical__hover_enabled=”off|desktop” box_shadow_vertical__hover=”5px” transform_scale__hover=”102%|102%” transform_scale__hover_enabled=”on|desktop” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”]<\/p>\n

En la mayor\u00eda de los casos, el cliente es responsable de los costos de env\u00edo de la devoluci\u00f3n.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Preguntas Frecuentes \u00bfUd. tiene preguntas? No se preocupe, hemos respondido a algunas preguntas muy frecuentes. De esta forma, Ud. no tendr\u00e1 que esperar hasta que se responde por nuestras agentes!EmpezarAqu\u00ed tiene las preguntas sobre empezar a comprar en elturco.es.No, elturco.es solo opera en l\u00ednea.S\u00ed. Si Ud. quiere comprar productos en elturco.es, tendr\u00e1 que registrar en […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":100113,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-99921","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/pages\/99921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/comments?post=99921"}],"version-history":[{"count":7,"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/pages\/99921\/revisions"}],"predecessor-version":[{"id":101014,"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/pages\/99921\/revisions\/101014"}],"up":[{"embeddable":true,"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/pages\/100113"}],"wp:attachment":[{"href":"https:\/\/elturco.es\/tr\/wp-json\/wp\/v2\/media?parent=99921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}